We offer secure online payment options such as Visa, MasterCard, American Express, Discover, PayPal, and Venmo. We also partner with Affirm for installment payment options starting at 0% interest. Contact our customer service team to place an order today!

Visit Order Status page and enter the email address associated with the order and the order ID.

You should receive a tracking email once your order has shipped. It may take 24-48 hours for tracking scans to be visible.

To cancel your order, contact customer service as soon as possible. If your order hasn't been fulfilled, we can cancel specific items or the entire order upon request.

To change the address on your order, contact customer service as soon as possible. If the item has not shipped, we will change the address for you without fees. If the item has shipped, a fee of $18.00 per package will apply. Note: We cannot change the address on orders paid via PayPal.

Orders are shipped from our distribution centers within 24-48 hours. Delivery times vary based on location. In the continental 48 states, most orders are delivered within 5 business days. Items ordered after 1 pm EST may be dispatched the following day. Check your order status here.

To delay the shipping of your order, contact customer service as soon as possible. If the item has not shipped, we can delay the shipment to a date of your choice. Once shipped, we cannot delay the order.

Your order ID is a unique ten-character identifier found in your purchase confirmation email. If you did not receive a confirmation email, contact customer service for assistance.

If your tracking status shows the item was delivered but it can't be found:

• Check around your property and with neighbors.
• Contact customer service if the item is not located.

If the order status shows "Order placed and awaiting shipment" for more than 48 hours, contact customer service.

If FedEx tracking hasn't updated for more than 72 hours, contact customer service to initiate an investigation.

If you received a damaged item, email photos of the damage and shipping label to info@modhomegoods.com. Do not dispose of the damaged item, as the courier may need to conduct a review.

If you received the wrong item, email photos of the item and product label to info@modhomegoods.com. We will investigate and initiate a replacement order.